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| Application Maintenance and Support |
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At Nine Dimensions, we have been providing Application Maintenance & Support services to various industries. Our service model is designed to ensure availability of systems for use, reduce maintenance and support efforts, improve scalability and increase throughput by improving productivity over time.
Our in-depth business knowledge on these industries enables us to provide services aimed at improving 'Business-to-IT' connect of our client's IT portfolios. Our suite of Application Maintenance & Support services include:
- 24x7 Application production support
- Application enhancement request management
- Upgrade of application platforms
- Application Database Migration
Our Global Delivery Model is designed to leverage our process maturity on application knowledge transition, problem management, enhancement request management, service level management and thus deliver significant operating cost benefits to customers.
Some of the key features of our Application Maintenance & Support services model are:
- Reduce total cost of ownership - 22 to 32% in 1st year and further 15 to 18% in steady state
- Passing on year-on-year productivity gains
- Improve application stability and performance
- SLA based engagement model
Application Maintenance and Support broadly comprise:
- Application Software Maintenance
- Application Software Production/Operation Support
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